Welcome to Indoor Sports Arena. By accessing our facilities, making a booking, or participating in any activities, you agree to the following terms and conditions:
 

1. General Conditions of Entry

• All visitors must comply with staff directions, signage, and all safety protocols.

• Children under 12 must be accompanied by a responsible adult at all times.

• Indoor Sports Arena reserves the right to refuse entry or remove individuals for misconduct, unsafe behavior, or non-compliance.
   

2. Bookings & Payments

• Full payment is required at the time of booking unless otherwise agreed.

• Bookings can be made online, over the phone, or at the reception desk.

• A confirmation will be sent via email or SMS upon successful booking.
   

3. Cancellations & Refunds

• Cancellations must be made at least 24 hours in advance. Deposit paid can be used for your next session.

• No refunds or credits will be issued for cancellations made less than 24 hours before the booking.

• No-show or late cancellations may be required to pay the remaining balance under some circumstances.

• Indoor Sports Arena reserves the right to cancel or reschedule bookings due to unforeseen circumstances (e.g., maintenance, events, booking errors). A full refund or reschedule option will be provided in such cases.

• Group Member Substitution Clause:
  If another individual from the same group (or a substantially similar group - management reserves the right to determine, at its sole discretion, whether the group is related or similar) makes a booking after a no show even if the booking is under a different name or contact details the following applies:
  - Any owing amounts from the original no-show will still be applied to the group and must be paid before future bookings are accepted.
  - Attempts to bypass this policy by changing the booking name or using alternate contact details will be considered a breach of these Terms & Conditions and may result in a suspension from future bookings.
  - Breaching these Terms & Conditions grants 'Indoor Sports Arena' the right to recover any amounts owed through all lawful means. This includes, but is not limited to, engaging debt recovery services or initiating legal proceedings to secure payment, with any associated costs being recoverable from the customer.
   

4. Use of Facilities

• Users must wear appropriate sportswear and non-marking footwear.

• Food and drink (except water) are not permitted on the courts.

• Any damage caused to the facilities or equipment due to misuse will be the responsibility of the user and must be compensated.
   

5. Liability & Waiver

• Participation in sports and recreational activities involves inherent risks. Users participate at their own risk.

• Indoor Sports Arena is not liable for injuries, loss, or damage to personal property.

• By entering the facility, you release Indoor Sports Arena and its staff from any claims arising from injury or loss.
   

6. Health & Safety

• Do not attend the facility if you are unwell or showing symptoms of a contagious illness.

• All participants must follow safety instructions and use equipment only for its intended purpose.
   

7. Photography & Media

• Indoor Sports Arena may take photos or videos for promotional purposes. Please inform staff if you do not wish to be included.

• No unauthorised photography or filming of other patrons is allowed.
   

8. Code of Conduct

• Aggressive, abusive, or discriminatory behavior will not be tolerated.

• Respect staff, other patrons, and the facility at all times.

• Repeat offenders may face suspension or permanent bans.
   

9. Changes to Terms

Indoor Sports Arena reserves the right to update these Terms and Conditions at any time. The most current version will always be available on our website or at the front desk.
 

10. Contact

For any questions or concerns, please contact us:
 

Indoor Sports Arena
1800 631 223
U2 22-36 Reservoir Drive, Coolaroo